>20+ years of Safeguarding experience supporting from unborn to the elderly. >20 years of working to Care Standards and New Models of Care. >12+ yrs Leadership & Management. >Pro-active >Empathic >Can-do attitude >Cool head in a crisis >Supporting others to be the best that they can be My roles have encompassed years of delivering support, advice, guidance and advocacy both directly and indirectly which has enriched my understanding and ability to work passionately in a diverse range of customers, roles and environments. I have supported, enabled and provided the human touch and most importantly listened to those in the midst of incomprehensible personal crisis and know, without a shadow of a doubt, that I have made a difference. I have supported both Crisis Response and Crisis Recovery. I have both lead and supported in life threatening situations and crisis and have a proven propensity to act My roles have enabled learning and support to multi-cultural, multi-ethnic and LGBTQ+ communities as well as troubled families and furthermore young people. Many of those supported have had multiple complex needs which may include drugs, alcohol, domestic violence, self-harm or abusive relationships and situations. I am a dynamic people person with over 30 years of customer facing experience An excellent communicator and coach on all levels I am a natural networker, service promoter and ‘go to’ person with great negotiating skills. I am pro-active in raising the profile of services as an integral part of my work and extensive experience of partnership building and growing both internal and external customer/client relationships. I am a passionate coach and teacher with the desire to bring out the best in my team and colleagues whether paid or voluntary. I have developed and maintained a range of professional relationships and have received excellent feedback from both peers and other professionals. 10 years Trainer/Facilitator/Assessor 30 years enablement and support to complex and vulnerable Customers Tenacity and courage: to pursue a positive outcome from a challenging situation