I am an experienced healthcare leader with over 20 years of experience. I have passion and expertise in leading and developing talent. My leadership style is assertive, direct, and collaborative. I embrace working cross-functionally as a team to provide exceptional patient care. As a leader, I create opportunities while providing effective coaching through guidance, feedback, and concise communication. I have successfully managed healthcare operations, with accountability to labor cost, retention, recruitment, vacancy, patient experience, and safety scores. My successful metrics and outcomes start with therapeutic communication. I utilize the Situation-Behavior-Impact (SBI) model to give real time feedback and have meaningful conversations with team members regularly. I have a track record of improving operational excellence and performance through process improvement, employee empowerment, and calculated risks. My education and training include a Bachelor's in Nursing with a minor in Psychology. I obtained my Master's in Nursing as a clinical nurse specialist, focusing on retention for preceptors, and earned a Master's in Business Administration with my capstone studying the financial impact of violence in the workplace. I am certified as a green belt in lean and lead using A3 methodology. I have been involved in shared governance and have experience with Magnet designation. I am subject matter expert with published work in falls, respiratory disorders and violence in the healthcare setting. My goal is to keep the patient in the center of care through coaching, mentoring, and empowering all caregivers to provide quality, compassionate care.