Dynamic and ambitious professional who has defined customer service principles while implementing tools and providing support to ensure consistency during more than a decade of experience in diverse and service-driven environments. Possesses a proven ability to facilitate new systems and processes to drive internal efficiency and improve client / customer experience. Energetic, dynamic, relishes challenges and is quick and willing to assimilate and apply new processes and procedures. Called upon strong technical, troubleshooting and problem solving qualities to provide first-line support while harnessing interpersonal communication skills to convey often complex technical details in a user-friendly format. CORE COMPETENCIES Customer Engagement | Organisation and Planning | Interpersonal Communication | Analytical Thinking Critical Reasoning | Relationship-Building | Problem Solving | Team Collaboration | Process Improvements Complaint Resolution | Technical (First-Line) Support | Resource Allocation | Performance Monitoring IT Skills: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) | Maytas | Ebilz | CASE | Aims | AdviserNet