I am an industrious, adaptable, meticulous and customer focused Service Delivery Manager, with 24 years' extensive experience leading IT, EPOS, technical and customer support teams within consumer and business environments. Successfully delivering Incident Management for Electronic Point of Sale equipment repair services to retail in a UK & Ireland capacity (circa 300 stores), large national projects coordination and implementation, and regional corporate and consumer field service repair management. I also have a good grounding in Health & Safety. The ability to solve problems for people comes naturally to me, through being self-driven and having a passion for getting things right, directly, or through collaboration, with a strong belief in ownership. I feel rewarded when developing others, and enjoy seeing those working for me or with me, flourish and succeed with shared goals. Proud to be recognised as someone who is organised, detail oriented and thorough, and able to assimilate information from the bigger picture in order to accomplish tasks, define or develop processes or improvements. I am able to articulate facts and information thoroughly by presenting data and statistics. CORE SKILLS Operations Management | Leadership | Team Building | Managing Performance | Customer Service | Planning and Organisation | Communication | Problem Solving | Incident Management | Project Delivery | Logical Reasoning | Stakeholder Management | Service Delivery Management | Attention to Detail | People Management | Assimilating Information IT SKILLS Service Desk ticketing systems - Service Now, Remedy and CA Service Desk Building reports, dashboards, process documents - Office, Word, Excel, and PowerPoint