Results-driven operations executive specializing in the healthcare & nursing sector, with extensive experience in process improvement, quality improvement, clinical research, staff education and development, change management, strategic planning, data analysis, and business development. Excels at identifying opportunities to improve patient satisfaction, developing and guiding innovative programs, and maintaining budget compliance. A track record of achieving positive results in the areas of organizational management, nursing management, and patient satisfaction. A dynamic leader who provides impactful health services for a diverse community. Process Improvement • Utilized & facilitated Six Sigma and Lean • Guided change management efforts • Developed evidence-based practice • Led data analysis using statistical tools Nursing Operations • Managed budget, staffing, resources planning • Led collective bargaining and employee relations. • Facilitated leadership development • Promoted results in quality, service, and engagement ANCC Magnet Success • Led strategic planning to meet criteria. • Identified gaps and implemented plans to meet criteria • Original application moved immediately to site visit • Received Exemplars for Structural Empowerment, New Knowledge and Innovation & Exemplary Practice. Education and Research • Oversaw clinical orientation • Established clinical competency standards • Established nursing research structure • Oversaw IRB process Customer Service/Loyalty • Implemented Ritz Carlton program for customer service • Guided data and survey design. • Oversaw data analysis of customer service. • Designed physician loyalty and strategy for improvement. Community Service • Drafted disease management strategies • Supervised community assessment and advocacy efforts • Started the first community call center