Track record of significant customer experience, compliance and business improvements (i.e NPS +35 / 40% complaint prevention / cost prevention / revenue growth) through my adventurous yet humble, ambitious and competitive approach with high energy mixed with a passion for data. Delivered in various operational and strategic roles across acquisition, retention, customer service and collection segments. I work at British Gas after 10 successful years at Vodafone UK - to re-energise and challenge myself in a different organisation and learn new/different ways of thinking and operating whilst studying a mini MBA (Masters of Business Admin) at Birkbeck university in London. My experiences include operational management within large head count departments and strategic/project delivery matrix management roles, leading expert teams giving me a balance of knowledge, skills and experience with empathy to the challenges each of these worlds independetly face when delivering results and improvements. I also lead/have led projects, people and programmes to drive: - NPS improvement and complaint reduction. - Quality/compliance strategy and assurance. - Bottom up continuous improvement strategies. - Training design and delivery. - Speech technology / M.I and insight functions. - People leadership inc. TL's and Op's managers. - Customer Relations and other customer facing/commercial departments. This includes UK / Offshore and Strategic partners locations. I have a bucket list with 101 things I want too achieve in life (work & life), enjoy time with my young family, and have a love of travelling keep an exciting mix of where my times spent.Im enjoying completing my mMBA.