Hi I am Shaona, I believe in creating changes in individuals' lives, and I put that into practice with my NDIS business. I come from a nursing background, and I decided to get into the disability industry when I noticed a lot of in-patients were in the hospital not because they were ill but because providers have failed them. I am a big believer in small acts of kindness, and I teach my team how to serve participants in that way. We work hard on our continuity of care because we believe once participants are connected with the right support workers, it provides better therapeutic outcomes to them.