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Riona
Riona
Mclean
Hr capability and performance ma...
Glasgow, United Kingdom
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Reveal information
Skills / Specialisms
Team Management
Leadership
Customer Service
Contact Centers
Customer Service Nvq
Coaching Certificate
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Profile Summary
Full name
Riona McLean
Job Title
HR Capability and Performance Manager
Location
Glasgow, Glasgow City, G2 1DY, United Kingdom
Skills
Customer Service
Change Management
Call handling Level 3 - SVQ
Human Resources
Customer Experience
Process Improvement
Level 2
Strategy
Training
Management
Business Strategy
Stakeholder Management
BPS - Level 2
Training Delivery
Financial Services
HR Policies
Business Process Improvement
Business Analysis
Relationship Building
Foundation certificate in Insurance
Training and Competency Policies
Personality and Ability Assessor
CIPD qualified
Team Management
Relationship Management
CII Certificate of Insurance
Contact Centers
Leading for Results Open University Modules
Insurance
Banking
Performance Management
Culture Change
Maa in Business Management Level 3
Business Management
Customer Relationship Management (CRM)
Customer Service NVQ - Level 3
Coaching Certificate - SVQ
Team Leadership
Training and Development
Employee Engagement
Project Delivery
Staff Development
Further Education
Performance Improvement
HR Management
Coaching and Mentoring
Disciplinary and Grievance Procedures
Coaching Certificate
Line Management Experience
Apprenticeships
Leading for Results – Open University Modules
HR Strategy
People Development
Customer Service Nvq
Stakeholder Engagement
L&d Strategy
Senior Stakeholder Management
Facilitation
Personality & Ability Assessor
Leadership
Customer Relationship Management Crm
Call Handling Level 3
Risk Management
Capability Development
Coaching
Business Relationship Management
Customer Relationship Management
MAA in Business Management – Level 3
Level 3
Workforce Management
Early Careers
Call Centers
Bps
Svq
CRM
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