I’m an articulate, dedicated and influential contact centre and financial services senior leader. Over the last 20 years I’ve consistently shown an ability to create and develop exceptional, motivated and engaged teams. Actively working with other leaders I support others in delivering results. Authentic, open and trustworthy, I combine strong leadership and coaching skills with outstanding analytical ability. Areas of expertise: Operational Leadership Customer Service Strategy Customer Experience Process Improvement Resource Planning and Optimisation Budget Forecasting and Management Business Continuity Planning Incident Management Sales Operations CRM implementation