Customer ServicePortfolio ManagementStrategyTrainingManagementCompliance and Complaints ReviewRetail BankingKey Account ManagementStakeholder ManagementFinancial ServicesCredit CardsInvestmentsEnvironmental ComplianceProject ManagementBusiness AnalysisStrategic PlanningSales2 & 3 2003CMAP 2004Team ManagementInsuranceCore BankingPrince 2 Foundation Course 2003Fpc 12 and 3Management ConsultingOutsourcingTeam LeadershipProject DeliveryInvestment BankingGovernanceBusiness DevelopmentManagement and Motivational SkillsE - business Change Leadership Programme ( Millennium Group) 2001BusinessAnti Money LaunderingBusiness Change Leadership Programme 2001Quality AssuranceFinancial AnalysisAnalysisSales and IFA Training skills2 and 3 2003Strategic DirectionCustomer FocusFPC 1PensionsMicrosoft OfficeBusiness Change Leadership Programme Millennium Group 2001Performance ManagementFinance