A highly competent, enthusiastic and experienced regional operations manager with a demonstrated history of improving customer satisfaction and employee engagement whilst successfully delivering multiple KPIs and continuous year on year growth. Successful project manager and change operator with strong business and commercial acumen. Delivered multiple business trials and initiatives successfully providing valuable feedback and learnings prior to national rollout. Proven history in the development of managers and teams across multi-sites to achieve their full potential. Developed business wide accepted processes and procedures to introduce efficiencies and reduce controllable spends whilst ensuring the effective running of stores. Delivered exceptional results through cross-functional collaboration, communication and effective feedback with key stakeholders.