I am a motivated professional with 4+ years of pharmacy operations and customer service experience in the pharmaceutical sector. Recognised for demonstrating a natural aptitude for establishing and maintaining positive relationships with customers, as well as for efficiently resolving complex issues and identifying and spearheading new opportunities. Professional focal points include pharmacy operations, customer service, patient relations, team leadership, issue resolution, rapport building, cost optimisation, continuous improvement, quality assurance, presentations, and project management. Delivering superior administration on the latter areas of expertise requires utilisation of effective communication skills, critical thinking skills, as well as professional acumen, strategic planning, client relationship management and resource management to support efficiency and maximum returns. Currently, I am a Pharmacist with O’Dwyers Pharmacy. Under my leadership, I support diverse customers by providing assistance with prescriptions and medications. I also educate customers on new and existing medications and procedures. In addition, I liaise with senior leadership, customers, and cross-functional teams to ensure the company’s customer support structure is continuously driving forward.

Colleagues describe me as a progressive, driven, down-to-earth, customer service and leadership expert who can be relied on to offer superior solutions that deliver impactful results on time and under budget. I am pursuing new opportunities and can be reached through this profile.