• A competent professional with over 11 yrs of experience in Client Relationship Management, Project Management, Liaison & Coordination, Documentation and Application Development. • Experience in Cisco Unified Communication including Cisco unified Communication manager, Cisco Unity Connection, UCCX. • Expertise in end-to-end development of projects from requirement analysis to system study, designing, coding, testing, documentation and implementation; ensured high quality in delivery of critical features. • Possesses a customer-centric and systems-driven approach to designing business solutions. • Proficient in maintaining coordination between cross-functional/onsite and offsite teams. • Skilled in extending post-implementation and maintenance support to the technical support teams & clients.