I am an accomplished senior retail management professional with over 25 years of successful experience leading major retail and pharmacy organisations, successfully driving business performance and improving standards of care for colleagues and customers, while utilising commercial acumen to develop opportunities for growth. My demonstrable expertise building, leading and developing large, cross-functional and high-performing teams drive strategic goals and add value while maximising financial returns. Key areas of expertise include Customer Intuition; Problem Solving & Resource Planning; Strategic Planning; Project Management & Result Delivery; Leadership of Cross-Functional Teams; Leading Through Change; Prioritising Objectives; Performance Leadership; Stakeholder Management and Colleague Development & Mentoring. I have delivered many achievements during my career including: Delivered a 30% reduction in complaint numbers and an increase in Net Promoter Score year on year Managed one of the only areas within the region to consistently demonstrate ‘zero failing actions’ at all store levels for quarterly compliance audits for over 12 months Met salary cost budgets for two years while maximising profit Successfully closed loss-making store and redirected pharmacy business to ensure retention of business exceeded company expectations by 350% Inspired and coached a store team to win Store of the Year for the Midlands region in 2018 and finish runner up at the Store of the Year awards thereafter Managed one of the only areas where all stores achieved a capped NHS pharmacy service revenue target based on the number of pharmacist reviews of patient medication regime for 2 years running, providing £12k profit per store Please feel free to reach out to me directly on gavinohanlon@gmail.com